This past year our focus has very much been on creating a culture whereby the business and its people can thrive. We’re encouraging continuous development and have transformed our portfolio of high quality technology services and products, all supported by a team of people committed to successfully delivering a sustainable strategy for the future.
We have once again been successful in receiving the Princess Royal Training Award 2020 – our third time as winners of this prestigious award. With the huge impact that Covid-19 has had on many organisations, this year has found us working through many challenges as a business, so we're very proud to be able to share this good news.
This Mental Health Awareness Week we continued to support our colleagues. We’ve been sharing positive messages, stories and practical tools, continuing support through what we all know is a tricky time both personally and professionally.
On March 4th 2020 our Assistant Product Manager Lewis Johnstone received his completion certificates for his Level three Apprenticeship in Business Studies. Lewis joined us straight from high school at the age of 16 and was one of our youngest ever apprentices. Lewis has grown and developed over his apprenticeship and continues to do so today – well done Lewis!
Ensuring we create a sustainable future for all, we continue to work towards the United Nations Sustainable Development Goals. These address the global challenges we all face. We’re proud to be meeting each of these goals, ahead of the global target of 2030.
Our business is driven by our culture and corporate goals. These are set by Brother Industries Ltd. our Japanese headquarters and we adapt them to suit our local business values as a sales office, our response to global initiatives is different to those of a manufacturing plant or a research facility.
Our people drive everything we do, so we provide them with the support to live happy, healthy and fruitful lives. To do this, we have a well-developed Health and Well-being Programme, recognised by Investors in People, and an award-winning Learning and Development Strategy.
As one of the largest businesses in Tameside, we feel we have a responsibility to assist our local community where we can. We also recognise that our community engagement can bring other benefits to our business. Our learning and development activities support community involvement, with those undertaking these initiatives benefiting from increased confidence, a sense of well-being and a greater understanding of diversity in all its forms.
We aim to use our strategic values to help strengthen our local economy, boost colleague morale and raise our brand profile with our customers.
Customers are the life blood of any business. Serving our customers well is vitally important to maintaining and growing our sales each year. This is achieved by delivering the best products and services we can.
Our customers fall into two groups, the end user who ultimately buys and uses our products and the channel customer who provides the means of getting our products to them. No matter what kind of customer we deal with though, we pride ourselves in providing the highest standard of service and support in the business.
It is important for us as a business to invest in developing long and fruitful relationships with our Business partners. We not only like to work with the best, but we like to find some form of synergy and where possible, source partnerships locally. Our partners help us to deliver our social values, particularly around education and environmental sustainability.
We have always had a strong commitment to the environment, which is why we recently transitioned to the latest version of 14001:2015 quality standard. We have accomplishing major milestones, such as Zero waste to landfill and being awarded the Queen's Award for Enterprise: Sustainable Development in both 2011 and again in 2018. Whilst we continue to meet these requirements and strive for best practice in our sustainable practices, we now focus our efforts on raising awareness and helping our customers to become more sustainable, often with the aid of our sister companies, Brother Industries UK and Brother Slovakia.
Brother UK regularly receives industry awards and certifications. These accolades help us to attract, retain and develop the very best talent in the sector.
Recently, we were honoured to be presented with The Queen's Award for Enterprise: Sustainable Development, as well as being accredited by the Association of Professional Sales (APS) after passing an ethical sales assessment.
We have a long-standing commitment to operating in a responsible way. This commitment is enshrined in our Global Charter which sets out moral and behavioural codes, and helps us to manage our relationship with associates, customers, business partners, shareholders and our community.
