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During this time of uncertainty, we want you to know that at Brother we are committed to providing exceptional service and support for our customers. Due to the Coronavirus - COVID-19 situation, we expect there may be some impact on the availability of some of our customer support services. Customers may experience delays with email, live chat or phone contact with our team. Brother is actively working with our support team to minimise these potential delays. In the first instance, we suggest you use our online support, FAQ and downloadable content. If you are unable to find an answer using our online tools and support, please use live chat or email us. If you have a product currently in for repair we will be in touch ASAP. We apologise for any inconvenience and thank you for your patience.
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If you have installed the June Windows 10 updates (KB4557957 / KB4560960) you may find you can no longer print from your PC. If you cannot print please view our FAQ for the solution.

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FAQs

Our frequently asked questions have been created to help you find the answer to your query as quickly as possible.

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 Call us

Call our dedicated customer service team on the following number: 0333 777 4444

Opening hours: 9am - 5.30pm (Monday to Friday) 

Tweet us

If you're having any technical difficulties or need some pre-sales support just tweet our dedicated Support Twitter team. 

 

Other product support: 

Sewing & Embroidery Queries

https://sewingcraft.brother.eu/en
Phone: 0333 999 77 33
 
Industrial Sewing Machines/Garment Printers
Phone: +49 (0) 2822 6090
Mail: info@brother-ism.com
 
Scan n Cut
Phone: 00800 222 00 666

Mail: uksupport@scanncut.eu