Together Housing logo

The Challenge 

Together Housing had an outdated and expensive legacy system for issuing CP12 gas safety certificates, which saw administrators posting thousands of documents to householders  every year. 

The solution

Engineers were issued with Brother’s PJ-773 mobile printers, enabling them to wirelessly print the certificates straight away and removing the need for management checks and the expense of postage. 

The results 

Together Housing’s annual costs were cut by more than £34,000, including:

  • £6,000 of management time 
  • £12,000 of administrators’ time 
  • £1,300 on envelopes 
  • £14,500 for stamps


“My engineers love the printers. They are easy to use, reliable and work beautifully with their smartphones. They are saving the organisation tens of thousands of pounds and man hours every year, which can be put to good use elsewhere in the group.”

Bill Atkins, Property Manager (Gas), Together Housing, Halifax



Mobile printers make huge savings for housing association

Together Housing is one of the biggest housing associations in the north of England. It owns or manages more than 38,000 homes across Yorkshire and Lancashire. Like all landlords, it has a legal obligation to inspect all the gas appliances in its homes every year to ensure that they are safe. Its team of 45 qualified engineers visit every property annually in a rolling programme of inspections, and then issue each home with a CP12 gas safety certificate.

Inefficient and expensive safety certificate process transformed

Previously, Together Housing’s engineers would input the results of their inspection into a template on a smartphone, which would then be sent digitally back to head office, where it would be printed out, checked by a manager for any mistakes, put in an envelope and posted to the householder. The process was time consuming, expensive and inefficient, so property manager (gas) Bill Atkins challenged a trusted Brother reseller partner to find an alternative solution.

Time and cost savings make an immediate impact

All 45 engineers were each issued with a Brother PJ-773 mobile printer, which meant they could wirelessly print out the CP12 certificate on location immediately after their inspection, handing it straight to the householder in a matter of minutes. After a successful two-month trial, the printers have now been rolled out across the inspection team and have instantly started generating substantial cost and time savings for Together Housing – freeing up money that can be redeployed to improve front line services.

Find out how Brother's mobile print solutions can improve efficiency in your organisation.

Brother's PJ series mobile printer range

What was achieved?

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Huge savings

Annual costs have been cut by more than £34,000, freeing up money that can be redeployed to improve front line services.

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Streamlined process

The team can now wirelessly print the certificates on location immediately after an inspection, removing the need for management checks.

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Seamless integration

Brother's PJ-773 mobile printers are easy to use, reliable and work seamlessly with the engineers' smartphones.

Find out more about how Brother can benefit your business