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Apps for Mobile Devices (3) I cannot find the Brother machine on my wireless network connection. (iPrint&Label) I get an error message while trying to print: "Communication Error Cannot Communicate with theDevice". (iPrint&Label) Poor print quality when printing on narrow labels. (iPrint&Label)
Connecting to a Computer (4) I cannot connect my printer and print via Bluetooth on macOS 12. I cannot connect my printer to the wireless network with WPS when using WPA3. Printing is not possible. (P-touch Editor 5.3 for Mac) Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
Connecting to a Mobile Device (2) How do I connect the printer to my mobile device via Bluetooth®? Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
Error Messages/LED Indications (8) "No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the CropPrint function. (Video) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in theapplication." I get an error message while trying to print: "Communication Error Cannot Communicate with theDevice". (iPrint&Label) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." The message "Cassette not installed" is displayed on the print monitor screen. What should I do? What do the indicator lights mean? When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels. Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
Operating System (6) Adding a custom media size for continuous tape / roll (Linux) I cannot connect my printer and print via Bluetooth on macOS 12. I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) Print free-length labels with the set length (Linux) P-touch Editor crashes when I open it on my Mac. Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
Machine (5) How can I reset the printer? How do I reset network settings? Labels are jammed in the machine or are not ejected correctly after printing. The power turns off automatically. When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
P-touch Editor (Mac) (7) Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) Printing is not possible. (P-touch Editor 5.3 for Mac) P-touch Editor crashes when I open it on my Mac. When I try to print a label, it comes out blank. (For macOS 10.15 or earlier) Where can I download the latest P-touch Editor for Mac?
P-touch Editor (Windows) (1) The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
Printing (21) "No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the CropPrint function. (Video) Small characters or thin lines are printed faintly. (Video) Printed barcodes cannot be read. (Video) When I print a long label or many labels continuously, printing suddenly stops. Diagonal lines are distorted. How to print a label using AirPrint (For Mac) I cannot connect my printer and print via Bluetooth on macOS 12. I cannot print and my printer is identified as an unknown device. Labels are jammed in the machine or are not ejected correctly after printing. My printer will not print from the P-touch Address Book software. Poor print quality when printing on narrow labels. (iPrint&Label) Printed barcodes cannot be read. Printing is not possible. (P-touch Editor 5.3 for Mac) Small characters or thin lines are printed faintly. The barcode on a printed PDF file cannot be read. The label does not feed correctly or the print is skewed to the left or right. The printing has poor quality, white lines, or streaks. When I print a long label or many labels continuously, printing suddenly stops. When I try to print a label, it comes out blank. (For macOS 10.15 or earlier) When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows) When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selectionscreen. More
Software (5) I cannot print and my printer is identified as an unknown device. I selected the "Return Address Label", but nothing is displayed on the label. Information for Linux users When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selectionscreen. Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
