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Connecting to a Computer (3) "Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I tryto install the driver. What should I do? I cannot install the printer driver because the installation stops after I connect the printer to my computer. Printing is not possible. (USB connection)
Error Messages/LED Indications (2) "Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I tryto install the driver. What should I do? I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions]the error message "Administrator privileges are required in order to use this utility." is displayed. What can I do?
Machine (8) How do I reset the machine to the default settings? The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The label is not cut automatically. The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The tape got jammed in the printer or the tape got stuck inside the printer. When I press the print key, the power turns off. Where can I find my Brother printer's serial number? Why doesn't my machine turn on when Power key is pressed?
P-touch Editor (Windows) (10) Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1"(25 mm). I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows) I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows) Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The barcode number is not displayed below the barcode. (P-touch Editor for Windows) The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The printing date/time is not printed. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x) More
Printing (18) (Video) I connected multiple printers of the same model to one computer but can only print from one of them. Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1"(25 mm). How do I add a new line? I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I connected multiple printers of the same model to one computer but can only print from one of them. I want to print without excess tape before the label. My machine has suddenly stopped printing. Printing is not possible. (USB connection) Some parts of the label are not printed. (P-touch Editor 5.x for Windows) Stripes appear on my label. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The printed label contains blank horizontal lines. The printing date/time is not printed. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) The tape got jammed in the printer or the tape got stuck inside the printer. The top and base layers of the laminated tape are misaligned. When I press the print key, the power turns off. Why doesn't my machine turn on when Power key is pressed? More
Software (1) I cannot install the printer driver because the installation stops after I connect the printer to my computer.
Uninstallation (2) How do I uninstall the printer driver? How to delete the registry information and files related to the printer driver