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Connecting to a Computer (3) I cannot install the printer driver because the installation stops after I connect the printer to my computer. Printing is not possible. (USB connection) The Bluetooth installation asks me for a PIN (or Pass Key). Where can I find this information?
Connecting to a Mobile Device (1) The Bluetooth installation asks me for a PIN (or Pass Key). Where can I find this information?
Error Messages/LED Indications (4) Error messages do not appear when using the USB connection of my printer. What do the indicator lights on the printer mean? When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros maycontain viruses. What should I do?
Operating System (2) My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
Machine (3) The AC adapter does not work. The printer will not turn on. Where can I find my Brother printer's serial number?
P-touch Editor (Windows) (16) How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows) I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows) I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see onthe P-touch Editor screen. I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 forWindows) Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows) My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) P-touch Editor sometimes crashes. (For Office 2013 or 2016 users) The barcode number is not displayed below the barcode. (P-touch Editor for Windows) The printing date/time is not printed. (P-touch Editor 5.x for Windows) The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows) The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does notappear as normal. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows) When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x) When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? More
Printing (9) I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I connected multiple printers of the same model to one computer but can only print from one of them. I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see onthe P-touch Editor screen. My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) Printing is not possible. (USB connection) The printing date/time is not printed. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) When I try to print multiple pages via Bluetooth from a Windows 8 computer, the print becomes garbled.
Software (4) I cannot install the printer driver because the installation stops after I connect the printer to my computer. I'm using a USB 3.0 connection. Although I can print, either the Check Media function, Printer Setting Tool/P-touch Utility,or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2) The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed.) Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
Uninstallation (2) How do I uninstall the printer driver? How to delete the registry information and files related to the printer driver