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Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Cloud (6) Can I use Google Cloud Print™ with my Brother machine? I cannot find the Brother printer from the print list in Google Cloud Print™. Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. What is Brother Web Connect? What is Google Cloud Print™? Can my Brother machine use it?
Copy (19) Black lines down the page Black toner marks across the page Copied images or documents appear lighter or darker than the original document. Copy on Both Sides of the Paper (2-sided Copy) Curled or wavy Faint Ghost Grey background Hollow print Image skewed Lines across the page Smudges on printed pages (Poor fixing) Toner specks When copying one side of a two-sided document, the printed copy shows both sides of the document. White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 94 mm (3.7 in.) intervals Wrinkles or creases More
Error Messages (34) "Offline" appears on the Status Monitor. 2-sided Disable or 2-sided Disabled A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " onmy Macintosh. Document Jam (With Video Instructions) Drum ! Drum End Soon I cannot attach scanned data to my email application, or the default email application is not set (CC4-121) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Ended" or the Toner LED is still on or flashing. I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a newone. iPrint&Scan displays "No Supported Devices Found" on my mobile device Jam 2-sided Jam Inside (With Video Instructions) Jam Rear (With Video Instructions) Jam Tray (With Video Instructions) Manual Feed Out of Memory Print Unable or Print Unable XX Replace Drum Replace Toner Scan Unable xx Self-Diagnostic Size Error DX or Size Error 2-sided Size mismatch The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or"Quick-Dial" button in ControlCenter2. (For Macintosh) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. TONER ENDED Toner Low or Prepare New Toner Cartridge When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "xxxxx.exe is attempting toconnect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I send a fax from the machine, an error "not register." or "not registered." is displayed. When I try to install the MFL-Pro Suite from the CD-ROM, the error "An error occurred during the installation...IS031-CreateFaxRxDataFolder - x" appears and I cannot continue the installation. When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". More
Fax (26) Black lines down the page Black toner marks across the page Confirm that a FAX I sent was received correctly. Curled or wavy Faint Ghost Grey background Hollow print I am experiencing problems sending a fax. I am having an issue receiving faxes. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) Image skewed Lines across the page Print a report that will show a listing of faxes I sent and received. Select Receive mode. Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) Smudges on printed pages (Poor fixing) The faxes I send are always received with a black vertical line down the page. Toner specks What is Distinctive Ring and how do I program it? When I send a fax from the machine, an error "not register." or "not registered." is displayed. White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 94 mm (3.7 in.) intervals Wrinkles or creases More
Linux (30) ADF scan with brscan, brscan2, brscan3 (XSANE 0.99 or later). (Linux) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Check the remaining ink or toner level (Linux) Command List of brscan. (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to Scan-to-XXXX. (XXXX is Scan-key-tool feature.) (Linux) How to Send PC-FAX with LPR. (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I installed scan-key-tool, but it does not work. (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using Gentoo Linux and I receive the following error message:" Filter "brlpdwrapperXXXXX" for printer"XXXXX" not available: No such file or directory". (where XXXXX is your Brother product name) (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 11.10. I cannot use Fax-modem (brfaxmodem Ver1.1.1-1). (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Print by Raspbian (Linux) Print by Raspbian Lite (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (27) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? iPrint&Scan displays "No Supported Devices Found" on my mobile device Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print or scan using the Brother iPrint&Scan application. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use Mopria® Print Service (MPS) with my Brother machine What is AirPrint? What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Others (2) A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching otherapplications. My Brother machine has no power.
Paper Feed / Paper Jam (13) (Video) Load A4/Letter paper (Video) Load an Envelope (Manual Feed Slot) Curled or wavy Document Jam (With Video Instructions) Envelope creases Image skewed Jam 2-sided Jam Inside (With Video Instructions) Jam Rear (With Video Instructions) Jam Tray (With Video Instructions) Load paper in the paper tray Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Wrinkles or creases More
Print (58) Black lines down the page Black toner marks across the page Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Curled or wavy Delete print jobs from the print queue. Envelope creases Faint Ghost Grey background Hollow print I cannot find some options in the Print dialog box. (For OS X v10.7.x or greater) I cannot find the Brother printer from the print list in Google Cloud Print™. I cannot print from my computer via network. (For Windows) I cannot print from my computer via USB. I cannot print using my Brother machine on a wired network. (Windows / macOS) I cannot print using my Brother machine on a wireless network (Mac) I cannot print using my Brother machine on a wireless network (Windows) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) Image skewed iPrint&Scan displays "No Supported Devices Found" on my mobile device Lines across the page My Brother machine does not print wirelessly when displaying "Deep Sleep" on LCD. Possible solutions for print quality issues Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print both sides of paper or a booklet automatically Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print on envelopes, labels, or thick paper from the manual feed slot. Print or scan using the Brother iPrint&Scan application. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing / Scanning with a mobile device Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Smudges on printed pages (Poor fixing) Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The printed page is all black The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. Toner specks Turn the Toner Save Mode on or off. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 94 mm (3.7 in.) intervals Wrinkles or creases More
Scan (50) "ControlCenter needs to be updated." - macOS 10.15 Catalina A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine? Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Combine multiple scanned documents into a single file with PaperPort™ Easy Scan to E-mail How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. I can print but cannot scan via network (For Windows). I can print but cannot scan via network. (For Mac) I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I cannot attach scanned data to my email application, or the default email application is not set (CC4-121) I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/Windows Vista™ 64-bit edition. iPrint&Scan displays "No Supported Devices Found" on my mobile device Open "Scanners and Cameras" and Properties. Print or scan using the Brother iPrint&Scan application. Printing / Scanning with a mobile device Scan a document and e-mail it as an attachment (For Macintosh) Scan a document and e-mail it as an attachment. (For Windows) Scan a document in OS X 10.8 / macOS 10.12 or later. Scan a document in Windows 8 or later. Scan a document into PaperPort™ using the TWAIN driver Scan a text document and convert it into a text file (For Macintosh) Scan a text document and convert it into a text file (For Windows) Scan and save a document in PDF format for Macintosh (Scan to File) Scan and save a document in PDF format for Windows (Scan to File) Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File) Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scanned documents are black when I view them in Brother Image Viewer (Android™) The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Device Selector to configure your Brother machine’s scanner function (Mac) When I scan a document using ControlCenter, the scanned file size is too big. When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Telephone (4) Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode? Verify if the Brother machine has a dial tone. What is Distinctive Ring and how do I program it? Why doesn't my Brother machine have a dial tone?
Windows 10 (8) Change the printer driver settings (Windows / macOS) Download a file from the "Downloads" section and save it to your Windows 10 computer. Functions supported in the built-in drivers (For Windows 8 or later) How to identify your Operating System (OS). I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) Open the Control Panel (For Windows) Uninstall the Brother Software and Drivers (Windows) Windows 10 Support Information
