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Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Cloud (6) Can I use Google Cloud Print™ with my Brother machine? I cannot find the Brother printer from the print list in Google Cloud Print™. Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. What is Brother Web Connect? What is Google Cloud Print™? Can my Brother machine use it?
Copy (7) Clear wide, faded, horizontal lines (banding) appear on printed documents. Copy on Both Sides of the Paper (1-sided to 2-sided / 2-sided to 2-sided) I cannot print one or more colours My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Print using only the black ink cartridge when the Colour cartridges have run out. The edge of glossy paper is smudged. When I print or copy a document with fast mode, the printing is shifted too high on the paper.
Error Messages (40) "Offline" appears on the Status Monitor. "This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows10) After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Cannot Detect Cannot Detect Ink Volume Cover is Open Document Jam High Temperature I cannot attach scanned data to my email application, or the default email application is not set (CC4-121) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I'm using Windows Vista or later and a network connected Brother machine. The following errors "Error - Sent toPrinter", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue. Ink Absorber Full / Ink Absorber Pad Full Ink Absorber NearFull / InkBox NearFull / Absorber NearFull Ink Low Install Inbox Ink iPrint&Scan displays "No Supported Devices Found" on my mobile device Low Temperature My documents are sent to a different machine (the IP address is not unique and "IP Config" changes from "Auto"to "Static") No Ink Cartridge No Paper Fed Out of Fax Memory Out of Memory Paper Jam Paper tray not detected/ Paper tray #2 not detected Replace Ink Sleep Some error messages (i.e. ".NET Framework Initialization Error") appear on my PC (Windows XP), when I install the driver. The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No machine found" appears when I installed drivers with USB connection (For Windows). Unable to Print 3X Unable to Print 5X Unable to Print 7X Unable to Print XX Unable to Scan AX When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "xxxxx.exe is attempting toconnect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Wrong Ink Color Wrong Paper / Paper Size Mismatch More
Fax (22) Configure a cover page for PC-FAX. Confirm that a FAX I sent was received correctly. Do I need a telephone line to send and receive faxes with my Brother machine? Forward a fax to another fax machine when my machine has a mechanical problem. How do I use my Outlook contacts with my Brother PC-Fax software? I am experiencing problems sending a fax. I am having an issue receiving faxes. I cannot print one or more colours I cannot receive a colour fax. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Print the received faxes that are stored in memory. (Fax Storage) Print using only the black ink cartridge when the Colour cartridges have run out. Receive faxes on the computer for Windows (PC-FAX Receive) Select Receive mode. Send a fax Send a PC-FAX Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) The faxes I send are always received with a vertical black line. The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax. Transfer faxes to the PC when my machine has a mechanical issue. What is Distinctive Ring and how do I program it? More
Linux (30) ADF scan with brscan, brscan2, brscan3 (XSANE 0.99 or later). (Linux) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Command List of brscan. (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to Scan-to-XXXX. (XXXX is Scan-key-tool feature.) (Linux) How to Send PC-FAX with LPR. (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot find the section to enter the BRFAX command in my application. (Linux) I installed scan-key-tool, but it does not work. (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using Gentoo Linux and I receive the following error message:" Filter "brlpdwrapperXXXXX" for printer"XXXXX" not available: No such file or directory". (where XXXXX is your Brother product name) (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 11.10. I cannot use Fax-modem (brfaxmodem Ver1.1.1-1). (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) When I print images, the quality is not good (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) When using SELinux (Security-Enhanced Linux) in "enforcing" mode, I cannot scan. (Linux) More
Mobile (29) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ mobile device? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? iPrint&Scan displays "No Supported Devices Found" on my mobile device Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print or scan using the Brother iPrint&Scan application. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Update your machine's firmware using Brother iPrint&Scan (Android / iOS) Use Mopria® Print Service (MPS) with my Brother machine What is AirPrint? What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Paper Feed / Paper Jam (10) (Video) Load A4/Letter paper (Video) Load an Envelope (Manual Feed Slot) Document Jam Glossy Paper does not feed correctly. Load envelopes Load paper in the paper tray Load photo paper My Brother machine feeds multiple sheets of paper at a time. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Paper Jam More
Print (52) After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Black ink is still wet after printing on glossy paper from my computer Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ mobile device? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Clear wide, faded, horizontal lines (banding) appear on printed documents. Delete print jobs from the print queue. How can I create or view an XML Paper Specification document? I cannot find some options in the Print dialog box. (For OS X v10.7.x or greater) I cannot find the Brother printer from the print list in Google Cloud Print™. I cannot make borderless prints. I cannot print from my computer via USB. I cannot print one or more colours I cannot print using my Brother machine on a wireless network (Mac) I cannot print using my Brother machine on a wireless network (Windows) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm unable to access the memory (media) card in the media slot. Improve poor print quality Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear. iPrint&Scan displays "No Supported Devices Found" on my mobile device My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and WindowsVista). Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing) Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print or scan using the Brother iPrint&Scan application. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Print using only the black ink cartridge when the Colour cartridges have run out. Printing / Scanning with a mobile device Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Printing result in Windows Photo Viewer is light. Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The edge of glossy paper is smudged. The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The printer status is Offline or Paused. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Uneven colour streaks appear on printed pages after the replacement or repair of my Brother machine When choosing greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? When I print or copy a document with fast mode, the printing is shifted too high on the paper. When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours donot match the colours in the original photo. When I print photos, the colour quality is not good. Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? More
Scan (60) "ControlCenter needs to be updated." - macOS 10.15 Catalina A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ mobile device? Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine? Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Combine multiple scanned documents into a single file with PaperPort™ Easy Scan to E-mail How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. I am using Windows XP and I cannot scan with the USB cable. I can print but cannot scan via network. (For Mac) I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I can print but cannot scan via network. (For Windows) I cannot attach scanned data to my email application, or the default email application is not set (CC4-121) I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/Windows Vista™ 64-bit edition. iPrint&Scan displays "No Supported Devices Found" on my mobile device My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Open "Scanners and Cameras" and Properties. Print or scan using the Brother iPrint&Scan application. Printing / Scanning with a mobile device Scan a document and e-mail it as an attachment (For Macintosh) Scan a document and e-mail it as an attachment using the Scan button on my Brother machine Scan a document and e-mail it as an attachment. (For Windows) Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in OS X 10.8 / macOS 10.12 or later. Scan a document in Windows 8 or later. Scan a document into PaperPort™ using the TWAIN driver Scan a document using "Scanner and Camera Wizard" in Windows XP Scan a text document and convert it into a text file (For Macintosh) Scan a text document and convert it into a text file (For Windows) Scan a text document and convert it into a text file using the Scan button on my Brother machine Scan an image and insert it in a Windows XP application Scan and save a document in PDF format for Macintosh (Scan to File) Scan and save a document in PDF format for Windows (Scan to File) Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File) Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scanned documents are black when I view them in Brother Image Viewer (Android™) The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Device Selector to configure your Brother machine’s scanner function (Mac) When I scan a document using ControlCenter, the scanned file size is too big. When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Telephone (4) Use voice mail on the same line as my Brother machine. Verify if the Brother machine has a dial tone. What is Distinctive Ring and how do I program it? Why doesn't my Brother machine have a dial tone?
Windows 10 (9) "This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows10) Change the printer driver settings (Windows / macOS) Download a file from the "Downloads" section and save it to your Windows 10 computer. Functions supported in the built-in drivers (For Windows 8 or later) How to identify your Operating System (OS). I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) Open the Control Panel (For Windows) Uninstall the Brother Software and Drivers (Windows) Windows 10 Support Information
