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Advanced Functions (for Administrators) (2) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network
Cloud (4) Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. The LCD displays an error code when I use the Web icon (Brother Web Connect). What is Brother Web Connect?
Copy (17) Adjust the copy density and contrast Colour misregistration Coloured letters and thin letters in the original document are light or faint in the copy Coloured lines across the page Coloured spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals Coloured streaks or bands down the page Colours are light or faint on the whole page. Curled or wavy Ghost Nothing is printed on the page Smudges on printed pages (Poor fixing) The colour of my printouts is not as good as expected Toner scatter or toner stain Uneven toner density across the printed page White spots or hollow print White streaks or bands down the page Wrinkle More
Error Messages (59) "Offline" appears on the Status Monitor. 2-sided Disabled Belt End Soon Calibrate or Calibration Failed or Calibration. Cartridge Error Cover is Open Document Jam Drum Error (Drum!) Drum Stop Drums End Soon/ Drum End Soon(X) Fuser Error or Self-Diagnostic I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "ReplaceToner". I keep getting the error message "Authenticate Err (Authentication error)". I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a newone. I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after Icreated a CSR or a Self-signed Certificate (macOS) Jam 2-sided Jam Inside Jam Manual Feed Jam Rear Jam Tray 1 or Jam Tray Journal Full Log Access Error Manual Feed My documents are sent to a different machine (the IP address is not unique and "IP Config" changes from "Auto"to "Static") No Belt Unit No Paper No Toner No Tray No Waste Toner Out of Memory Print Unable XX Registration or Registration failed. Replace Belt Replace Drum Replace Fuser Replace PF Kit xx Replace Toner Replace WT (waste toner) Box Scan Unable xx Short Paper Size Error DX or Size Error 2-sided Size mismatch Small Paper The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or"Quick-Dial" button in ControlCenter2. (For Macintosh) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The LCD displays an error code when I use the Web icon (Brother Web Connect). The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Toner Error Toner Low Unusable Device When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I send a fax from the machine, an error "not register." or "not registered." is displayed. When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". WT Box End Soon More
Fax (36) Colour misregistration Coloured lines across the page Coloured spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals Coloured streaks or bands down the page Colours are light or faint on the whole page. Configure a cover page for PC-FAX. Confirm that a FAX I sent was received correctly. Curled or wavy Ghost How do I know which receive mode to select? I am experiencing issues sending a fax. I am having an issue receiving faxes. I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Nothing is printed on the page Print a report that will show a listing of faxes I sent and received. Print the received faxes that are stored in memory. (Fax Storage) Receive faxes on the computer for Windows (PC-FAX Receive) Receive faxes when the Brother machine is in Manual Mode. Send a PC-FAX Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) Set up my Brother machine to forward the received faxes to another location. Smudges on printed pages (Poor fixing) The colour of my printouts is not as good as expected The faxes I send are always received with a vertical black line. The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax. Toner scatter or toner stain Uneven toner density across the printed page What is "Easy Receive" or "Fax Detect" and how does it work? What is Distinctive Ring and how do I program it? When I send a fax from the machine, an error "not register." or "not registered." is displayed. White spots or hollow print White streaks or bands down the page Why doesn't the machine answer when receiving a call? Wrinkle More
Linux (36) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Command List of brscan. (Linux) Configure and use PC-FAX (CUPS) (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Print command (cupswrapper). (Linux) Scan using XSane or GIMP (Linux) Send a fax using PC-FAX with LPD/LPRng (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (29) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? How do I use Mopria™ Print Service (MPS) with my Brother machine? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. What is AirPrint? What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Paper Feed / Paper Jam (10) Curled or wavy Document Jam Envelope creases Jam 2-sided Jam Inside Jam Manual Feed Jam Rear Jam Tray 1 or Jam Tray Load paper in the paper tray Wrinkle More
Print (64) Add your Brother machine with AirPrint (macOS) Adjust colour settings by using the custom setting in the printer driver Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Carry out calibration to improve the colour density Change the printer driver settings (Windows / macOS) Colour misregistration Coloured lines across the page Coloured spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals Coloured streaks or bands down the page Colours are light or faint on the whole page. Curled or wavy Delete print jobs from the print queue. Envelope creases Ghost I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15) I cannot print from my computer via network. (For Windows) I cannot print from my computer via USB. I cannot print using my Brother machine on a wireless network (Mac) I cannot print using my Brother machine on a wireless network (Windows) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Missing thin lines in images My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Nothing is printed on the page Possible solutions for print quality issues Print a document securely using the Secure Print feature (Windows) Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print both sides of paper or a booklet automatically Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print on both sides of the paper (2-sided/duplex Printing). Print on envelopes, labels or thick paper from the Manual feed slot Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printed pages are compressed, horizontal stripes appear, or characters in the margins are cut off Printing / Scanning with a mobile device Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Smudges on printed pages (Poor fixing) Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The colour of my printouts is not as good as expected The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. Toner scatter or toner stain Turn the Toner Save Mode on or off. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Uneven toner density across the printed page Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? White spots or hollow print White streaks or bands down the page Wrinkle More
Scan (75) "ControlCenter needs to be updated." - macOS 10.15 Catalina 2-sided (duplex) scan A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine? Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Configure and use the Scan to E-mail Server feature. Configure and use the Scan to FTP feature Configure and use the Scan to Network feature (For Windows) Easy Scan to E-mail How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? How to scan a document from a Windows application? How to scan a document from a Windows application? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our providerrequires authentication for the SMTP server, I am not able to use this function anymore. I am using Windows XP and I cannot scan with the USB cable. I can print but cannot scan via network. (For Mac) I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I can print but cannot scan via network. (For Windows) I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I keep getting the error message "Authenticate Err (Authentication error)". I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/Windows Vista™ 64-bit edition. Locate files scanned with ControlCenter2 (For Macintosh) On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh. Open "Scanners and Cameras" and Properties. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printing / Scanning with a mobile device Scan a document and e-mail it as an attachment (For Macintosh) Scan a document and e-mail it as an attachment using the Scan button on my Brother machine Scan a document and e-mail it as an attachment. (For Windows) Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh) Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows) Scan a document and save the scanned image to a folder on a local or network hard disk using the Scan button on my Brother machine Scan a document and send it as a fax from the computer using ControlCenter4 and Brother PC-FAX software (For Windows) Scan a document and send it as a fax from the computer using the ControlCenter2 (For Macintosh) Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in Mac OS X 10.6. Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document into PaperPort™ using the TWAIN driver Scan a document using "Scanner and Camera Wizard" in Windows XP Scan a document using Brother iPrint&Scan. (macOS only) Scan a text document and convert it into a text file (For Windows) Scan an image and insert it in a Windows XP application Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Device Selector to configure your Brother machine’s scanner function (Mac) When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scanoptions. When I scan a document using ControlCenter, the scanned file size is too big. When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? Why is legal scanning not an option on my Windows XP computer when using the WIA driver? More
Telephone (6) I can receive a fax, but cannot receive a telephone call. Use voice mail on the same line as my Brother machine. Verify if the Brother machine has a dial tone. What is Distinctive Ring and how do I program it? Why doesn't my Brother machine have a dial tone? Why doesn't the machine answer when receiving a call?
