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Advanced Functions (for Administrators) (2) Protect your Brother machine against unauthorised access over the network Reset Your Brother Machine
Cloud (4) How do I print since Google Cloud Print is discontinued? Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. What is Brother Web Connect?
Copy (12) Change the Print Setting Options When Having Printing Problems Check the Print Alignment from Your Brother Machine Check the Print Quality Clear wide, faded, horizontal lines (banding) appear on printed documents. Copy a Document Copy an ID Card Copy in Ink Save Mode Copy on Both Sides of the Paper (2-sided Copy) Correct the Paper Feed to Clear Vertical Lines My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Print using only the black ink cartridge when the Colour cartridges have run out. The edge of glossy paper is smudged. More
Error Messages (27) "Offline" appears on the Status Monitor. After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Cannot Detect Cover is Open High Temperature Hub is Unusable I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The followingerrors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC PrintQueue. Ink Low Install Inbox Ink Low Temperature Manual Feed Media Error No Ink Cartridge No Paper / No Paper Fed Out of Fax Memory Out of Memory Paper Jam Paper Size Mismatch Replace Ink The error message "No machine found" appears when I installed drivers with USB connection (For Windows). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unable to Print XX Unable to Scan / Scan Unable When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". More
Fax (27) Change Memory Receive Options Change the Print Setting Options When Having Printing Problems Check and Cancel a Pending Fax. Check the Print Alignment from Your Brother Machine Check the Print Quality Confirm that a FAX I sent was received correctly. Correct the Paper Feed to Clear Vertical Lines Forward a fax to another fax machine when my machine has a mechanical problem. Forward Incoming Faxes to Another Machine I am experiencing issues sending a fax. I am having an issue receiving faxes. I cannot receive a colour fax. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Print a Fax Stored in the Machine's Memory Print using only the black ink cartridge when the Colour cartridges have run out. Receive faxes on the computer for Windows (PC-FAX Receive) Select Receive mode. Send a fax Send a Fax Using PC-FAX (Windows®) Set Fax Preview to On. Set the Telephone Line Type. The faxes I send are always received with a vertical black line. The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax. Transfer faxes to the PC when my machine has a mechanical issue. Turn Off Memory Receive Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows® only) What is Distinctive Ring and how do I program it? More
Linux (7) I cannot install the driver when using the Driver Install Tool. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Scan using XSane or GIMP (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux)
Mobile (24) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine? Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Update your machine's firmware using Brother iPrint&Scan (Android / iOS) What is AirPrint? Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Others (2) Reduce Printing Noise The keys on the control panel do not respond or triple beep when I press them.
Paper Feed / Paper Jam (10) (Video) Load A4/Letter paper Document is Jammed in the Top of the ADF Unit Document is Jammed inside the ADF Unit Load Documents in the Automatic Document Feeder (ADF) Load Documents on the Scanner Glass Load envelopes Loading paper in the manual feed slot. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Paper Jam Remove Paper Scraps Jammed in the ADF More
Print (50) After replacement or repair of the Brother machine, uneven colour streaks stand out when printing from the computer. After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Black ink is still wet after printing on glossy paper from my computer Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Change the Print Setting Options When Having Printing Problems Change the printer driver settings (Windows / macOS) Check the Print Alignment from Your Brother Machine Check the Print Quality Clear wide, faded, horizontal lines (banding) appear on printed documents. Correct the Paper Feed to Clear Vertical Lines How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine? I cannot find some options in the Print dialogue box (macOS 11 or later) I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15) I cannot make borderless prints. I cannot print using my Brother machine on a wireless network (Mac) I'm unable to access the memory (media) card in the media slot. Improve poor print quality Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear. My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print as a Booklet Automatically (Windows®) Print as a Poster (Windows®) Print both sides of paper or a booklet automatically Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac) Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®) Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Print using only the black ink cartridge when the Colour cartridges have run out. Printing / Scanning with a mobile device Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Printing is slow or printed images are too dark (Windows) Printing result in Windows Photo Viewer is light. Reduce Printing Noise Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The edge of glossy paper is smudged. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The printer status is Offline or Paused. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. When choosing greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? When I print photos, the colour quality is not good. Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? More
Scan (41) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Combine multiple scanned documents into a single file with PaperPort™ Easy Scan to E-mail How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server2022. I cannot scan via USB. (macOS) I'm using OS X 10.10.x or greater. The network scanning feature does not work when using the SCAN key or the control panel ofmy Brother machine. Load Documents in the Automatic Document Feeder (ADF) Load Documents on the Scanner Glass My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Open "Scanners and Cameras" and Properties. Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printing / Scanning with a mobile device Save Scanned Data to a Folder as a PDF File Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®) Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows®) Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document in Windows 8 and Windows 10. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scan to an Editable Text File (OCR) Using ControlCenter4 Home Mode (Windows) Scan to an Editable Text File Using OCR Scan to Email Attachment Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®) Scan to Email Attachment using ControlCenter4 Home Mode (Windows) Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows) When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Telephone (3) Adjust the Machine Volume Use voice mail on the same line as my Brother machine. What is Distinctive Ring and how do I program it?
