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Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Copy (10) Copy an image from an existing disc label or photo onto a printable disc. Make a two-sided copy. (Duplex) Make copies using my Brother machine. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. One or more of my colours are not printing (blank). Print using only the black ink cartridge when the colour cartridges have run out. The copies I make with my Brother machine's Automatic Document Feeder (ADF) come out blank. When I make a copy the image or text is cut off. When I print or copy a document with fast mode, the printing is shifted too high on the paper. When I print, the pages are smudged with ink. More
Error Messages (27) Cover is Open Disc Guide is Open Disc Tray did not Feed Document Jam How do I clear the message "Cannot Detect" from the display? I still receive the error message "Paper Jam" after I have removed the jammed paper. Ink Absorber Full Ink Low No Ink Cartridge No Paper Fed Out of Memory Paper Jam Replace Ink The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine. The message "Disc Jam" is displayed on my Brother machine. Unable to Print 3X Unable to Print 5X Unable to Print 7X Unable to Print XX Unable to Scan AX When I install ink cartridges in my machine, the LCD displays "Install Starter Ink". When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY" Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges? Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? Wrong Paper Size More
Fax (4) My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. One or more of my colours are not printing (blank). Print using only the black ink cartridge when the colour cartridges have run out. When I print, the pages are smudged with ink.
Mobile (1) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ).
Paper Feed / Paper Jam (8) Document Jam Glossy Paper does not feed correctly. How do I know which side up my photo paper should be in the tray? How do I load paper? I still receive the error message "Paper Jam" after I have removed the jammed paper. Load envelopes into my machine My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Paper Jam
Print (27) Adjusting the disc print position Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). I am using the memory card function but the thumbnail images do not appear on the printout I cannot access the memory card in the media slot. I cannot remove red-eye. I cannot start the NewSoft CD Labeler software. (Mac OS X 10.6 - 10.7) Improve poor print quality. Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears. Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo My Brother machine's PhotoCapture Center® will not recognise my memory card or USB Flash memory drive. One or more of my colours are not printing (blank). Print an image from a memory card or USB Flash memory drive onto a printable disc. Print an image from my Macintosh onto a printable disc. Print an image from my Windows computer onto a printable disc. Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing) Print using only the black ink cartridge when the colour cartridges have run out. The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). Use the NewSoft CD Labeler software on a Macintosh. Use the NewSoft CD Labeler software on a Windows computer. When I print or copy a document with fast mode, the printing is shifted too high on the paper. When I print photos, the colour quality is not good. When I print, the pages are smudged with ink. When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine part of the imageis black. When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? More
Scan (9) I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine Scan a document and open the scanned image with a graphics application using the SCAN key on my Brother machine Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File) Scan multiple pages into one file instead of each scan being saved as a separate file. While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to havefrozen. What can I do?