Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Managed Print Services Manage and optimise your printing fleet with a print leasing programme Find out more
Advanced Functions (for Administrators) (2) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network
Copy (5) Improve my Brother machine's copy quality. Make my copied images lighter or darker. One or more of my colours are not printing (blank). What can I do? Print using only the black ink cartridge when the colour cartridges have run out When I print, the pages are smudged with ink.
Error Messages (12) Cover is Open How do I clear the message "Cannot Detect" from the display? I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I still receive the error message "Paper Jam" after I removed the jammed paper. Ink Low No Paper Fed Paper Jam Replace Ink The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine. When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY" Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges? Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? More
Fax (4) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) One or more of my colours are not printing (blank). What can I do? Print using only the black ink cartridge when the colour cartridges have run out When I print, the pages are smudged with ink.
Linux (22) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Command List of brscan. (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Print command (cupswrapper). (Linux) Print command (LPR) (Linux) The driver installation finished successfully but I cannot print. (Linux) To install the printer driver easily using a tool. (Linux) What driver package format is supported by my Linux distribution? When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (2) I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app.(Android™)
Paper Feed / Paper Jam (7) Glossy Paper does not feed correctly. What can I do? How do I know which side up my photo paper should be in the tray? How do I load envelopes into my machine? I still receive the error message "Paper Jam" after I removed the jammed paper. Load paper in the paper tray Load photo paper into my machine. Paper Jam
Print (18) Black Ink is still wet after printing on Glossy Paper (For PC Printing). Black Ink is still wet after printing on plain paper (For PC Printing). Delete print jobs from the print queue. I cannot install the printer driver or print in Windows 11. I cannot remove red-eye. I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) Improve poor print quality. Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears. My Brother machine's PhotoCapture Center® will not recognise my memory card or USB Flash memory drive. One or more of my colours are not printing (blank). What can I do? Print on both sides of the page. (Manual 2-sided/Duplex Printing) Print using only the black ink cartridge when the colour cartridges have run out When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours donot match the colours in the original photo. When I print photos, the colour quality is not good. When I print, the pages are smudged with ink. When printing documents the characters appear ghosted, blurry, or doubled. When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? More
Scan (4) I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
