FAQs for DCP-8065DN

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How To / Troubleshooting

"MFC is Busy" or "Connection Fail" error message appears.
"Paper Jam Back" error appears on the LCD.
"Paper Jam Duplex" error appears on the LCD.
"Paper Jam Inside" error appears on the LCD.
"Paper Jam Tray1", "Paper Jam Tray2" error message appears on the LCD.
All the covers on the Brother machine are securely closed, however the message "Cover is Open" is displayed on the LCD.How do I clear this message?
Drum Near End
How do I clear the message "Check Paper Size" from the display?
How do I clear the message "Document Jam" from the display?
How do I clear the message "No Paper" from the display?
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command lineargument is invalid" appears. What can I do?
I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Life End" or the Toner LED is still on or flashing.
I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unitwith a new one.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machineon my network, I'm getting the message "No devices could be found over the network".
I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Installthis Hardware".
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document usingControlCenter3 on Windows 7 with the USB connection.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears wheninstalling the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do?
When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: ThePaperPort Installer doesn't respond.
When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled"
When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is greyed out, usingWindows® XP/XP Professional x64 Edition.
When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in externalink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2)installed. What should I do?

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