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Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Copy (3) One or more of my colours are not printing. When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality modeis slower than when the media card is removed. When I print, the pages are smudged with ink. What should I do?
Error Messages (20) "Near Empty [Colour]" is appearing on my Brother machine’s LCD? "How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable toInit" "Unable to Print" "Unable to Scan" )? How do I clear Machine Error 46? How do I clear the message "INK EMPTY" from the display? How do I clear the message "Unusable Device / Please Disconnect USB Device"? How do I clear the message "PAPER JAM" from the display? I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machineon my network, I'm getting the message "No devices could be found over the network". I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switchyou are using". My Antivirus Software gives a warning message during the installation of Web BRAdmin. The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document usingControlCenter3 on Windows 7 with the USB connection. The LCD displays an error code (number). What does it mean? The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine. When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception". When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is greyed out, usingWindows® XP/XP Professional x64 Edition. When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY" Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges? Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? More
Fax (2) One or more of my colours are not printing. When I print, the pages are smudged with ink. What should I do?
Paper Feed / Paper Jam (4) How do I know which side up my photo paper should be in the tray? How do I load paper? How do I clear the message "PAPER JAM" from the display? The Glossy Paper is not feeding correctly.
Print (27) Black Ink is still wet after printing from my computer onto Brother Glossy Paper. Black Ink is still wet after printing from my computer onto plain paper. How can I create or view an XML Paper Specification document? How do I print envelopes? I am using the memory card function but the thumbnail images do not appear on the printout I cannot access the memory card in the media slot. I cannot print over a network using the XML Paper Specification Printer Driver. I cannot remove red-eye. I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine staysoffline and I cannot print. I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "PrinterSetup Utility", "Print & Fax" or "Print & Scan", but I cannot print. I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X. I can print from a Macintosh®, but not from aWindows® PC. Improve poor print quality. Improve the quality of the images from my Brother machine's PhotoCapture Center. One or more of my colours are not printing. The Print speed is too slow using Windows®. The print speed is very slow when I use XML Paper Specification Printer Driver. When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printedincorrectly. When I print photos, the colour quality is not good. When I print using the XML Paper Specification Printer Driver, the print out result is not what I expected, it is very differentfrom the original draft. When I print, the pages are smudged with ink. What should I do? When I try to print thin colour borders in Microsoft Excel, the borders are printed in black. When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine part of the imageis black. When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? Why can't I print when an ink cartridge is empty? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? More
Scan (12) I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in PhotoshopCS3 although I can scan with ControlCenter2 or other applications. What should I do? I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed? I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver. I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screenwill close. I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switchyou are using". Scan a document in Mac OS X 10.6. The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document usingControlCenter3 on Windows 7 with the USB connection. When I scan a document to a PDF file using ControlCenter3, the file size of the PDF is too big. How can I reduce the file size? When I scan the document using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to havefrozen. What can I do? More