Gain more control over the performance of your printers and request technical support directly from the device display.
The Request Help* upgrade makes it easier for your IT administrator or service provider to diagnose potential problems. By simply clicking on the Request Help icon in the control panel of the device, a complete diagnostic report is created and automatically sent to your IT or the service provider.
*SRP: £99 excluding VAT.
Diagnose your technical problems quickly and efficiently.
Your IT administrator will have all the information necessary to start the service call.
Simplify your IT support by having everything under one roof.
The Request Help upgrade is a time- and cost-effective way for system administrators or service partners to provide you with practical information and advice on your Brother machine. Technical support requests can be made directly from the menu on the Brother network-based machine. These requests are then emailed to your system administrator or preferred service provider.
If you are unsure about system requirements or compatibility, we recommend that you contact your Channel partner or Brother office to get started.
Where Brother is your existing or preferred print option and a fully managed print service program doesn’t meet your exact requirements. Brother's Request Help solution connects your business with your preferred technical service provider.
The Request Help upgrade only works with compatible devices that have been activated with this function. A license key is required for activation, which is available for the following devices:
Yes. Email requests sent to your system administrator or service partner are sent securely using SSL or TLS.
Our free Brother Software License Management Tool is the best way to activate the features of your purchased upgrades. To activate the Request Help upgrade, send a valid license key to the desired device.