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A young woman business owner works in her vintage clothing shop

How Brother and Cybertill are helping charities manage donations more easily and maximise Gift Aid revenues

Gift Aid is worth more than £1 billion to UK charities every year.

When a donor brings their pre-loved items to a shop or donation centre, the charity enters their details into a simple form on a tablet or electronic till screen in less than a minute. 

The paperless system includes a postcode lookup function to help prevent any mistakes or duplication and the personal customer data held by the charity is secure, accurate and GDPR compliant. 

A Brother TD-2120N desktop label printer then prints barcode labels that go on the donations, which contain the price and category of the item, as well as the donor’s details, so the shop can easily track who donated what. 

User friendly, effective management 

Software updates and regular data back-ups happen automatically and are free of charge, and charities don’t have to invest in central servers, because the whole system is hosted in the cloud. 

Managers can access CharityStore securely from any location, even if they are out of the office on the road or at a conference. 

It also gives a detailed oversight of all your stock in real time, so you can monitor what types of products are selling in which stores and online, as well as what price they are selling for, helping retailers manage donated items more effectively and grow revenues. 

CharityStore is already used by more than a third of charity retailers in the UK and Ireland, including Sense, Cancer Research UK and Barnardo’s

It is proven to help charities increase their Gift Aid payments while providing a return on investment within a year. 

And it makes the whole selling process far more user friendly, encouraging more people to donate and volunteer to work in stores. 

We’re really proud to have worked with Brother to enhance the CharityStore solution, which has transformed hundreds of charities’ retail operations and helped support their amazing work in communities across the country. 

Find out more about how Brother’s Gift Aid labelling machine solution helps charities make the most of every donation.


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