MPS Solution for Day Lewis Pharmacy | Case Study

The challenge

Deliver a reliable, efficient prescription printing function for a national pharmacy chain with over 300 branches.

The solution

A network-wide managed print service with automatic consumables ordering and guaranteed next-day fix technical support.

The results

99% uptime for printers during five years of operation, almost 50 million pages printed and 4,500 toners replaced. A 20% saving on print costs across the business. More than £100,000 saved per year by removing the need for an internal support function.

“The quality of Brother’s service has been second to none”

Colin Kendrick, head of IT, Day Lewis

Day Lewis embraces change with MPS solution

As one of the largest independent pharmacy chains in Europe, Day Lewis employs 2,800 staff across more than 300 pharmacies in England, from Cornwall to County Durham.

Following the introduction of the government’s EPS2 electronic prescriptions service in 2012, the volume of printing required in its pharmacies increased dramatically, to around 5,000 prints per month per store on average. As a result, the business needed to review its whole print management programme.

Rapid, seamless implementation

Following a tender process, Day Lewis appointed Brother to implement a managed print service and take over the management of its print function, including hardware, consumables and all support services.

Brother’s installation teams deployed 360 printers in pharmacies across the network over just six weeks. As part of this process, Day Lewis staff were also given hands-on training to ensure a smooth transition.

The full managed service the business receives not only includes hardware and consumables but also the installation, service, project management, and storage and delivery of consumables.

Fully automated maintenance and consumables

Brother tracks the status of every printer in the network remotely, and automatically sends out consumables and maintenance support engineers as and when they are needed. This removes all responsibility from staff, freeing up their time to focus on serving customers.

Download the Day Lewis case study