Croydon Health Services NHS Trust logo

The challenge

Within the Trust’s Pathology department, they had two label print vendors producing their blood labels. The 20 printers are now out of warranty and becoming uneconomical to repair, the current vendors have also put the price up on the device even though the model of printer hasn't changed in the last 5 years. Another issue staff have raised is space within the testing area and multiple times the printers have been pushed off the work bench and broken.

A nurse wearing blue surgical gloves reading patient information from a printed label on a blood bag with a doctor in the background

Croydon Health Services NHS Trust provides care across the borough for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital

The solution

Brother’s end user sales team met with the staff and discussed their requirements.

After carefully listening to them and seeing first-hand the pain points, the product proposed was the RJ-2140 due to its unique features.

  • Rugged design
  • Extended warranty
  • Battery powered for portability
  • Compatibility with IOS and Android for future proofing


After initial testing of the device and configuration of label size the printer worked and the customer was really happy with the solution.

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Download your copy of the Croydon University Hospital case study

“We have looked at many printer vendors over the last 10 months for use in the pathology department and decided to test the Brother RJ-2140 Rugged Jet thermal printer because of its convenient size, compatibility and extensive warranty. Its simple yet effective printing has helped save our clinicians valuable time, allowing them to better treat and care for patients.”

Peter Norris IT Head of Testing and Integration Croydon Health Services NHS Trust

What was achieved?

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Less space

With it's compact design, the RJ-2140 rugged mobile printer has reduced the amount of space required in the Pathology departments testing areas.

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Greater efficiency

Brother's solution has helped save the clinicians valuable time, allowing them to better treat and care for patients.

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Future proof solution

With Wi-Fi and USB connectivity, combined with IOS and Android compatibility and an extensive warranty, the trust are guaranteed a future proof solution.

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