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Tackling inefficiency

An East-London surgery, Fullwell Cross Medical Centre in Ilford, had become increasingly aware of vital patient-contact time being taken up by unreliable, high-maintenance printers.

It is a busy practice, helping many patients every day through both in-person and phone consultations. 

When printer toner ran out, which happened on an almost weekly basis, doctors or nurses would often have to break off to locate a replacement from the storeroom and install it. This meant precious time away from seeing patients and, in some instances, increased waiting times. 

It also meant phoning for technical support whenever there was an issue or maintenance was required. This was clearly neither an efficient way of working, nor cost savvy, as working with third-party suppliers made forecasting spend on consumables difficult.

Time with patients, not printers 

To streamline the ordering process, the surgery has signed up to the Brother Print Service (BPS), which enables automatic supplies re-ordering using web-connected printers. 

Now, whenever a printer is running low on toner, a new one is automatically sent out by mail. This arrives at the surgery with the name of the specific printer on the box, and clear installation instructions inside.

A member of staff simply changes the toner over when it arrives, with no need for supply management or storage at the surgery’s end. 

Under the new agreement, the surgeries now enjoy the reliability and quality of genuine Brother supplies at the best cost on the market. Waste disposal is also taken care of, and Brother collects used supplies free of charge, reporting carbon and landfill savings back to the surgeries and clinical commission groups, allowing them to demonstrate progress against targets. 

Connected and under control

As well as this, Brother monitors printer performance and usage and can advise the surgery on the best way to manage their hardware to maximise its lifespan. For example, if a printer is over-working it can make sense to share the load with another unit in order to reduce the likelihood of breakdowns or premature replacement being needed.


“Now, our staff don’t need to give any thought to toners running out - new ones are simply installed as and when they arrive, and we never experience any interruption due to printer availability. That means we can focus more on looking after patients.”

Mr Andrew Watson, Practice Manager at Fullwell Cross Medical Centre


Find out more about BPS

Overview


The challenge

  • To increase the efficiency of printer management and technical support at a busy GP surgery
  • Reduce cost fluctuations and uncertainty in consumables ordering to aid budgeting
  • Improve technical support for print hardware to improve reliability

The solution

  • A Brother Print Service (BPS) supply agreement for replacement toners
  • Automatic ordering of new toners and free recycling of used supplies
  • Remote access to print management software for usage monitoring and technical support

The results

  • More efficient ways of working, resulting in less staff time taken up with managing replacement supplies, improving patient care
  • Increased lifespan of printers thanks to remote usage monitoring, as well as faster technical-support response times
  • Better forward visibility on costs, making budgeting easier

Download your copy of the Fullwell Cross Medical Centre case study

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