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Advanced Functions (for Administrators) (7) Change the Setting Lock Password Configure Public Mode for Secure Function Lock 3.0 Configure Secure Function Lock 3.0 Using Web Based Management Reset Your Brother Machine Scan Using Secure Function Lock 3.0 Set the Setting Lock Password Turn Setting Lock On
Cloud (4) How do I print since Google Cloud Print is discontinued? Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. What is Brother Web Connect (Web icon)?
Copy (13) Blank page or some colors are missing. Can I print in monochrome if one of the colour toners run out? Coloured letters and thin letters in the original document are light or faint in the copy Colours are light or faint on the whole page Copy an ID Card Copy on Both Sides of the Paper (2-sided Copy) Curled or wavy Enlarge or Reduce Copied Images Ghosting images The colour of your printouts is not what you expected Toner scatter or toner stain Uneven colour density across the page White spots More
Error Messages (45) (Video) Replace the Toner Cartridge 2-sided Disabled Authentication Error, contact your administrator. Belt End Soon Calibrate or Calibration Failed or Calibration. Cartridge Error Cover is Open Drum ! Drum Stop I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "ReplaceToner". I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after Ireplace the drum unit with a new one. I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after Icreated a CSR or a Self-signed Certificate (macOS) Log Access Error or File Access Error Manual Feed No Belt Unit No Drum Unit No Paper / No Paper T1 No Paper MP No Toner No Tray / No Tray T1 / No Tray1 No Waste Toner Out of Memory / Print Data Full Paper is Jammed in the Back of the Machine Paper is Jammed in the Manual Feed Slot Paper is Jammed in the Paper Tray Paper is Jammed Inside the Machine Paper is Jammed underneath the Paper Tray Print Unable ## Registration or Registration failed. Replace Fuser Replace PF Kit xx Replace the Belt Unit Replace the Drum Unit Replace the Waste Toner Box Scan Unable ## Short Paper Size Mismatch Small Paper The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Toner Error Toner Low When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". WT Box End Soon More
Fax (48) Add a Cover Page to Your Fax Blank page or some colors are missing. Can I print in monochrome if one of the colour toners run out? Change Memory Receive Options Change the Fax Forwarding Number Change the Remote Codes Check and Cancel a Pending Fax Choose the Correct Receive Mode Colours are light or faint on the whole page Combine Address Book Numbers Confirm the results about faxes that I sent and received. Curled or wavy Forward Faxes Remotely Forward Incoming Faxes to Another Machine Ghosting images I am experiencing issues sending a fax. I am having an issue receiving faxes. Print a Fax Journal Print a Transmission Verification Report Print the received faxes that are stored in memory. (Fax Storage) Receive a Fax at the End of a Telephone Conversation Receive faxes on the computer for Windows (PC-FAX Receive) Send a Fax Send a Fax at a Specified Time (Delayed Fax) Send a Fax at the End of a Conversation Send a Fax in Real Time Send a Fax Manually Send a Fax Using PC-FAX (Windows®) Send the Same Fax to More than One Recipient (Broadcasting) Set a Remote Access Code Set Fax Detect Set the 2-sided Printing for Received Faxes Set the F/T Ring Time (Fast Double-ring) Set the Fax Receive Stamp Set the Number of Rings Before the Machine Answers (Ring Delay) Set up Groups for Broadcasting Set up my Brother machine to forward the received faxes to another location. Shrink Page Size of an Oversized Incoming Fax Store Incoming Faxes in the Machine's Memory The colour of your printouts is not what you expected The faxes I send are always received with a vertical black line. The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax. Toner scatter or toner stain Turn Off Memory Receive Uneven colour density across the page Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows® only) What is Distinctive Ring and how do I program it? White spots More
Linux (7) I cannot install the driver when using the Driver Install Tool. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Scan using XSane or GIMP (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux)
Mobile (12) Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Update your machine's firmware using Brother iPrint&Scan (Android / iOS) Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Paper Feed / Paper Jam (17) Curled or wavy Document is Jammed in the Top of the ADF Unit Document is Jammed under the Document Cover Envelope creases Load and Print on Envelopes in the Manual Feed Slot Load and Print on Labels in the Manual Feed Slot Load and Print Paper in the Manual Feed Slot Load Documents in the Automatic Document Feeder (ADF) Load Paper in the Paper Tray Paper is Jammed in the Back of the Machine Paper is Jammed in the Manual Feed Slot Paper is Jammed in the Output Paper Tray Paper is Jammed in the Paper Tray Paper is Jammed Inside the Machine Paper is Jammed underneath the Paper Tray Remove Small Scraps of Paper Jammed in the ADF Wrinkled printout More
Print (53) Adjust colour settings by using the custom setting in the printer driver Blank page or some colors are missing. Calibrate Colour Output Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print in monochrome if one of the colour toners run out? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cancel a Print Job Change the printer driver settings (Windows / macOS) Colour offset Coloured spots at 94 mm (3.7 in.) intervals or at 29 mm (1.1 in.) intervals Colours are light or faint on the whole page Configure the Store Print Log to Network Settings Using Web Based Management Curled or wavy Envelope creases Ghosting images Horizontal coloured lines appear on the page I cannot find some options in the Print dialogue box (macOS 11 or later) I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15) I cannot print using my Brother machine on a wireless network (Mac) I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? Missing thin lines in images My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Possible solutions for print quality issues Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print as a Booklet Automatically (Windows) Print as a Poster (Windows) Print both sides of paper or a booklet automatically Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print Documents Securely Using SSL/TLS Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printed pages are compressed, horizontal stripes appear, or characters in the margins are cut off Printing / Scanning with a mobile device Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Reduce Printing Noise Reduce Toner Consumption Secure Print (Mac) Secure Print (Windows®) Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The colour of your printouts is not what you expected The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The printer status is Offline or Paused. Toner scatter or toner stain Toner smears easily Uneven colour density across the page Vertical coloured streaks or bands appear on the page Vertical white streaks or bands appear on the page Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? White spots Wrinkled printout More
Scan (31) Authentication Error, contact your administrator. Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Easy Scan to E-mail I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server2022. I cannot scan via USB. (macOS) I'm using OS X 10.10.x or greater. The network scanning feature does not work when using the SCAN key or the control panel ofmy Brother machine. Load Documents in the Automatic Document Feeder (ADF) Open "Scanners and Cameras" and Properties. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printing / Scanning with a mobile device Save Scanned Data to a Folder as a PDF File Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®) Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows®) Scan multiple pages into one file instead of each scan being saved as a separate file. Scan to an Editable Text File (OCR) Scan to an Editable Text File (OCR) Using ControlCenter4 Home Mode (Windows) Scan to Email Attachment Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®) Scan to Email Attachment using ControlCenter4 Home Mode (Windows) Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications Scan Using Secure Function Lock 3.0 Set up a Scan to FTP Profile Set up a Scan to Network Profile Set up a Scan to SharePoint® Profile The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Telephone (6) Combine Address Book Numbers Pick up a Voice Call in Fax/Tel Receive Mode Set the F/T Ring Time (Fast Double-ring) Set the Number of Rings Before the Machine Answers (Ring Delay) Use voice mail on the same line as my Brother machine. What is Distinctive Ring and how do I program it?
