Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Managed Print Services Manage and optimise your printing fleet with a print leasing programme Find out more
Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Error Messages (33) "Offline" appears on the Status Monitor. A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " onmy Macintosh. CARTRIDGE ERROR Cooling Down (COOLING DOWN) DRUM END SOON DRUM ERROR DRUM STOP FRONT COVER OPEN or FUSER COVER OPEN FUSER ERROR I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to"Static" unexpectedly. I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or"Replace Toner" is displayed on the machine or the LED is on or flashing. I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Ended" or the Toner LED is still on or flashing. JAM INSIDE JAM REAR JAM TRAY 1 MANUAL FEED MEMORY FULL NO PAPER T1 NO TONER PRINT OVERRUN REPLACE DRUM REPLACE TONER SERVICE CALL SIZE ERROR DX The Drum LED is still on or flashing after I replace the drum unit with a new one. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up myBrother machine with a network connection (OS X v.10.10.x). TONER ENDED TONER LOW What do the LED indications mean? When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? More
Fax (2) Black lines down the page I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
Linux (14) All print jobs are aborted and nothing is printed. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the followingerror message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux) I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux) Paper size settings are unavailable when I print from OpenOffice (Linux) Pre-Required Procedures (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) When printing with monochrome laser printer, the print position shifts. (Linux) More
Mobile (18) Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Can I use AirPrint with my Brother machine? Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Others (1) I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
Paper Feed / Paper Jam (10) Curl or wavy Envelope creases How do I clear paper jams. JAM INSIDE JAM REAR JAM TRAY 1 My paper is curled Page skewed Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Wrinkles or creases More
Print (62) Black lines down the page Black toner marks appear across the page. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from DOS applications? What printer driver emulation can be used? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Change the printer driver settings (Windows / macOS) Curl or wavy Envelope creases Faint Ghost Hollow print How can I create or view an XML Paper Specification document? How do I cancel print jobs using the printer control panel? How do I print a Test page? I cannot print from my computer via network. (For Windows) I cannot print over a network using the XML Paper Specification Printer Driver. I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) Line across the page My paper is curled My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) My printouts have a Grey background Page skewed Poor fixing Possible solutions for print quality issues Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print both sides of paper (Manual 2-sided/Duplex Printing for Mac OS X 10.4.11 or greater) Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print on both sides of the paper (Manual 2-sided/duplex Printing). Print on labels and envelopes from the manual feed slot. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Reprint the last print job. (For Windows users only) Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The print speed is very slow when I use XML Paper Specification Printer Driver. The printed page is all black The printer prints unexpectedly or it prints garbage data. The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. Toner specks Turn the Toner Save Mode on or off. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. What is the unprintable area of the page? When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I print using the XML Paper Specification Printer Driver, the print out result is not what I expected, it is very differentfrom the original draft. Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? White lines across the page White lines down the page White lines, bands or ribbing appear across the page White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals. Wrinkles or creases More
Scan (8) Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
