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Advanced Functions (for Administrators) (1) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
Copy (6) How do I make copies using my Brother machine? One or more of my colours are not printing (blank). What can I do? Print using only the black ink cartridge when the colour cartridges have run out The edge of glossy paper is smudged. When I make a copy the image or text is cut off. When I print, the pages are smudged with ink.
Error Messages (18) "Offline" appears on the Status Monitor. How do I clear the message "Cannot Detect" from the display? I still receive the error message "Paper Jam" after I removed the jammed paper. Ink Low Paper Jam Replace Ink The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The LCD displays an error code (number). What does it mean? The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine. When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY" Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges? Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? Wrong Paper Size More
Fax (5) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) One or more of my colours are not printing (blank). What can I do? Print using only the black ink cartridge when the colour cartridges have run out When I print, the pages are smudged with ink.
Linux (2) I cannot install the driver when using the Driver Install Tool. (Linux) I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
Mobile (2) Can I use AirPrint with my Brother machine? The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Paper Feed / Paper Jam (6) Glossy Paper does not feed correctly. What can I do? How do I know which side up my photo paper should be in the tray? How do I load envelopes into my machine? I still receive the error message "Paper Jam" after I removed the jammed paper. Load paper in the paper tray Paper Jam
Print (28) Black Ink is still wet after printing on Glossy Paper (For PC Printing). Black Ink is still wet after printing on plain paper (For PC Printing). Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Delete print jobs from the print queue. How can I create or view an XML Paper Specification document? I cannot install the printer driver or print in Windows 11. I cannot make borderless prints. I cannot print from my computer via USB. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) Improve poor print quality. Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears. My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and WindowsVista). My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) One or more of my colours are not printing (blank). What can I do? Print on both sides of the page. (Manual 2-sided/Duplex Printing) Print using only the black ink cartridge when the colour cartridges have run out Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The edge of glossy paper is smudged. The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The printer status is Offline or Paused. When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours donot match the colours in the original photo. When I print photos, the colour quality is not good. When I print, the pages are smudged with ink. When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? More
Scan (24) Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? How to scan a document from a Windows application? How to scan a document from a Windows application? I am using Windows XP and I cannot scan with the USB cable. I cannot scan via USB. (Mac OS X) I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm using Macintosh. What is the PreScan option used for? Open "Scanners and Cameras" and Properties. Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document using "Scanner and Camera Wizard" in Windows XP Scan an image and insert it in a Windows XP application The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). Use the Device Selector to configure your Brother machine’s scanner function (Mac) When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". More
