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Receive help directly from the control panel in 3 steps

Have better control over your printers performance by requesting technical help directly from the printer’s home screen.

Request Help is a Brother service that enables your IT administrator or printer service provider to easily troubleshoot errors that may occur. You simply press the ‘Request Help’ icon on the control panel and a full diagnostic report is created and automatically emailed to your IT administrator, saving you time and improving your business productivity by allowing you to use this time elsewhere.


How can Request Help benefit you?

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Save time

Quickly and efficiently diagnose your technical issues.

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Maintenance report

Your IT administrator will have all the information they require at the start of your troubleshooting process.

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Centralised support

Simplify your IT support by having everything under one roof.

Request Help in 3 simple steps

Brother multifunction printer touchscreen with list of services

1. Select "Request Help"

Brother multifunction printer touchscreen enter contact email address

2. Enter your details

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3. Request sent to your service provider

Frequently asked questions

The Request Help upgrade is a time- and cost-effective way for system administrators or service partners to provide you with practical information and advice on your Brother machine. Technical support requests can be made directly from the menu on the Brother network-based machine. These requests are then emailed to your system administrator or preferred service provider.

If you are unsure about system requirements or compatibility, we recommend that you contact your Channel partner or Brother office to get started.

Where Brother is your existing or preferred print option and a fully managed print service program doesn’t meet your exact requirements. Brother's Request Help solution connects your business with your preferred technical service provider.

The Request Help upgrade only works with compatible devices that have been activated with this function. A license key is required for activation, which is available for the following devices:

No additional hardware is needed. Once dealer information is pre-programmed into your compatible Brother machine, the diagnostics process is set. 

Yes. Email requests sent to your system administrator or service partner are sent securely using SSL or TLS.

Requests for technical assistance including machine errors and additional diagnostic information, providing the necessary level of detail to assist in efficiently troubleshooting the device.

Our free Brother Software License Management Tool is the best way to activate the features of your purchased upgrades. To activate the Request Help upgrade, send a valid license key to the desired device.

More information on activation