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Get help quickly and easily directly from the device display 

Gain more control over the performance of your printers and request technical support directly from the device display.

The Request Help* upgrade makes it easier for your IT administrator or service provider to diagnose potential problems. By simply clicking on the Request Help icon in the control panel of the device, a complete diagnostic report is created and automatically sent to your IT or the service provider.

*SRP: £99 excluding VAT.

How can Request Help benefit you?

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Time saving

Diagnose your technical problems quickly and efficiently.

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Maintenance report

Your IT administrator will have all the information necessary to start the service call.

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Centralised support

Simplify your IT support by having everything under one roof.

Get help in 3 easy steps

Brother multifunction printer touchscreen with list of services

1. Select "Request Help"

Brother multifunction printer touchscreen enter contact email address

2. Enter your details

Touchscreen on Brother multifunction printer with executed message

3. Request sent to your service provider

Frequently asked questions

The Request Help upgrade is a time- and cost-effective way for system administrators or service partners to provide you with practical information and advice on your Brother machine. Technical support requests can be made directly from the menu on the Brother network-based machine. These requests are then emailed to your system administrator or preferred service provider.

If you are unsure about system requirements or compatibility, we recommend that you contact your Channel partner or Brother office to get started.

Where Brother is your existing or preferred print option and a fully managed print service program doesn’t meet your exact requirements. Brother's Request Help solution connects your business with your preferred technical service provider.

The Request Help upgrade only works with compatible devices that have been activated with this function. A license key is required for activation, which is available for the following devices:

No additional hardware is needed. Once dealer information is pre-programmed into your compatible Brother machine, the diagnostics process is set. 

Yes. Email requests sent to your system administrator or service partner are sent securely using SSL or TLS.

Requests for technical assistance including machine errors and additional diagnostic information, providing the necessary level of detail to assist in efficiently troubleshooting the device.

Our free Brother Software License Management Tool is the best way to activate the features of your purchased upgrades. To activate the Request Help upgrade, send a valid license key to the desired device.

More information on activation