Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Managed Print Services Manage and optimise your printing fleet with a print leasing programme Find out more
Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Cloud (3) Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. What is Brother Web Connect?
Copy (9) Clear wide, faded, horizontal lines (banding) appear on printed documents. How do I make sure my Brother machine's copy settings are best suited to the types of copies I make? I cannot print one or more colours Make a two-sided copy of an ID card. Make a two-sided copy. (Duplex) Print using only the black ink cartridge when the Colour cartridges have run out. The edge of glossy paper is smudged. The text and images on my copies and sent faxes are reversed. When I make a copy the image or text is cut off.
Error Messages (33) "Offline" appears on the Status Monitor. "This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows10) After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Cannot Detect Cover is Open Document Jam/too Long High Temperature I still receive the error message "Paper Jam" after I removed the jammed paper. I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The followingerrors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC PrintQueue. Ink Absorber Full Ink Low Install Inbox Ink Low Temperature My documents are sent to a different machine (the IP address is not unique and "IP Config" changes from "Auto"to "Static") No Ink Cartridge No Paper Fed Out of Fax Memory Out of Memory Paper Jam Paper tray not detected/ Paper tray #2 not detected Printer Locked Replace Ink The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unable to Print 3X Unable to Print 5X Unable to Print 7X Unable to Print XX Unable to Scan AX When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Wrong Paper Size More
Fax (12) Confirm that a FAX I sent was received correctly. Forward a fax to another fax machine when my machine has a mechanical problem. I cannot print one or more colours Print the received faxes that are stored in memory. (Fax Storage) Print using only the black ink cartridge when the Colour cartridges have run out. Receive faxes on the computer for Windows (PC-FAX Receive) Select Receive mode. Set up my Brother machine to forward the received faxes to another location. The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8) The text and images on my copies and sent faxes are reversed. Transfer faxes to the PC when my machine has a mechanical issue. What is Distinctive Ring and how do I program it? More
Linux (3) Print command (cupswrapper). (Linux) Print command (LPR) (Linux) Scan using XSane or GIMP (Linux)
Mobile (11) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. What is AirPrint? Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Paper Feed / Paper Jam (9) Document Jam/too Long Glossy Paper does not feed correctly. I still receive the error message "Paper Jam" after I removed the jammed paper. Load envelopes Load paper in the paper tray Load photo paper Loading paper in the manual feed slot. My Brother machine feeds multiple sheets of paper at a time. Paper Jam
Print (24) After replacement or repair of the Brother machine, uneven colour streaks stand out when printing from the computer. After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Clear wide, faded, horizontal lines (banding) appear on printed documents. I cannot make borderless prints. I cannot print one or more colours I cannot print using my Brother machine on a wireless network (Mac) I cannot print using my Brother machine on a wireless network (Windows) Improve poor print quality Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear. Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing) Print using only the black ink cartridge when the Colour cartridges have run out. Printing result in Windows Photo Viewer is light. The edge of glossy paper is smudged. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The printer status is Offline or Paused. When I print a document with fast mode, the printing is shifted too high on the paper. When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned. When I print photos, the colour quality is not good. When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? More
Scan (34) "ControlCenter needs to be updated." - macOS 10.15 Catalina A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine? Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Easy Scan to E-mail How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I am sharing my Brother machine. I can print but cannot scan. I am using Windows XP and I cannot scan with the USB cable. I can print but cannot scan via network. (For Windows) I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh. Open "Scanners and Cameras" and Properties. Scan a document and e-mail it as an attachment Scan a document and save the scanned image to a folder on a local or network hard disk Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document into PaperPort™ using the TWAIN driver Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Use the Device Selector to configure your Brother machine’s scanner function (Mac) When I scan a document using ControlCenter, the scanned file size is too big. When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Telephone (2) Use voice mail on the same line as my Brother machine. What is Distinctive Ring and how do I program it?
