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Brother's mobile expert, Ged Cairns

The Brother technology that's delivering a more productive mobile workforce

Ged Cairns

Head of AutoID Solutions, Brother UK

The world of work has change massively for SMBs, with three quarters now reporting that their staff use print outside the office. 

That has enabled huge efficiency gains, and Brother’s mobile print and scan technology is making businesses more productive and profitable in sectors from sales to field service.

Our products are versatile too, and can be seamlessly integrated with your existing software systems and hardware, including Apple and Android tablets, smartphones and PDAs.

Our tech can cut processing times and costs with the ability to print on the go, reduce administrative duties, and increase customer satisfaction by replacing handwritten documents with something more professional, legible and instant. 

We have helped plenty of customers achieve significant operational and cost benefits. 

Typical among them is national window blind manufacturer and retailer Hillarys, which sells via a network of more than 1,000 self-employed advisors across Great Britain and Ireland.

Immediate return on investment

Since 2005, Hillarys has used Brother’s MW series of mobile printers to create professional order confirmations and receipts for customers. 

The reliable, lightweight printers are just 16cm by 10cm, so are truly pocket-sized, use thermal printing technology, so there are no ink cartridges to replace, and were immediately popular with remote workers. 

The efficiencies the printers created meant an immediate return on investment, allowing advisers to make more sales appointments and increasing revenue, while also reducing delivery times and improving customer service. 

And when the handheld PDAs advisors used were phased out by the manufacturers, Hillarys could seamlessly switch to Samsung Android smartphones and retain their existing fleet of Brother mobile printers, which wirelessly link to the new devices using Bluetooth. 

Solutions for every sector

Our commitment to supporting mobile businesses is demonstrated in the diversity of our mobile print and scan range, which is providing solutions that are improving the level of service they can offer and ensuring compliance. 

Service engineers are using our PocketJet series of A4 mobile printers to complete electronic, signed risk assessment forms in the field using an Android tablet and a wireless Bluetooth connection. 

Electrical and IT firms are using our P-touch range of mobile label printers to speed up processes while ensuring safety and compliance. 

And our tech is boosting cash flow too.

Logistics firms like Kenley Warehousing and Distribution are using our DS range of portable scanners to cut weeks off the invoicing delays they were plagued with. 

The company’s team of drivers now use their Brother mobile devices to scan Proof Of Delivery (POD) documents as soon as the goods hit their destination. 

This automatically updates Kenley’s accounts system and means invoices can be emailed out immediately, eradicating the need for PODs to be physically delivered back to the office, streamlining back-office processes and speeding up payments.

Technology that’s transformational

Crucially, for businesses without the in-house expertise of delivering this kind of solution, our dedicated, award-winning mobile specialist support team offer a consultative approach, creating bespoke solutions to the challenges your business faces. 

We work closely with key industry software providers to bring complete solutions to the table, allowing you to make informed decisions on the best fit solution for your business. 

That means both choosing the right mobile print and scan hardware and the software solutions to seamlessly integrate that tech with your existing systems. 

British SMBs are proving how transformational mobile technology can be to their business. We’re here to help you join them.

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