You may notice that on our leaflet (contained within the toner box) or on the downloadable free-post label, we provide you with a customs declaration form. This is only relevant for UK, Switzerland and Norway. If you have any questions, please contact us at recycle@brother.eu

Unfortunately, we do not accept used cartridges that are not Original Brother cartridges. We recommend you return these cartridges to the original manufacturer. Due to unknown composition of third party cartridges, we can only remanufacture Original Brother consumables.

We have our own dedicated recycling schemes to recycle and remanufacture your empty Brother cartridges. Returning them back to Brother means that we can make sure your cartridges are being treated responsibly and we can guarantee nothing ends up in landfill.

Depending on the type of labelling product you have, you can choose the service most convenient for you on our recycling webpage. 
Some products you can recycle at home, and for others, we offer free-post return solutions so that we can ensure the cartridges are being treated responsibly and guarantee that nothing ends up in landfill. Check out our TZe label tapes recycling and DK label rolls recycling for more information. 

You can use the same free returns label as for toner cartridges, which you can download from our website. Just attach the label to the box (use the box and packaging which your new drum came in), and take it to the post office.

Brother machines are collected and recycled in accordance with European legislation, the Waste Electrical and Electronic Equipment Directive (WEEE). There are a number of ways you can recycle your old printer, from local recycling centres, returning it to the retailer you bought it from, and even through household recycling collection schemes. Go to https://www.brother.co.uk/recycling/printer-recycling for more information.

Your cartridge will make its way back to one of our ‘zero waste to landfill’ accredited European recycling facilities (situated in North Wales and Slovakia) where it will be recycled or remanufactured (the reuse of all parts to make new products). Anything that cannot be remanufactured is recycled, contributing to a sustainable circular economy. Durable components from your returned cartridge are recovered and utilized within a new cartridge to conserve resources, reduce the environmental impact and save CO2.

We are Cool Earth's longest serving commercial partner having started our relationship back in 2009. As part of this we support their Amazon rainforest project. Visit our profile at coolearth.org to see how, in return for recycling your ink and toner cartridges, we're sponsoring the protection of the Peruvian rainforest. Cool Earth provides around-the-clock protection for the rainforest of the Ashaninka community to keep illegal loggers at bay, allowing them to responsibly harvest produce such as nuts, coffee, and cocoa.

No, a waste transfer note is only applicable for individual shipments of over 20KG.