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Audit provides a complete solution

After reviewing the legacy set-up, Brother recommended a Managed Print Service (MPS) that means the Club can now monitor all printer use in real time online. All repairs, advice and supplies are included and the Brother team provides ongoing technical support, while regular review meetings ensure all the Club’s objectives continue to be met. Every site’s network printer and fax machine would be replaced with a multifunctional device capable of printing, copying and faxing. The MFC-8950DW wireless mono laser printer was identified as the ideal solution due to its reliability, value for money and versatility.

"The solution met all of our business objectives, bringing print costs under control and giving head office oversight of the network for the first time."

Justin Bricknell, Service Desk Team Leader, The Caravan and Motorhome Club

After a successful trial, the new devices were shipped to every location on pre-determined installation dates. Club staff on site installed the device, which Brother then configured remotely, helping minimise downtime. The Club now only pays for what it uses on a per-printed page basis, achieving significant cost savings on supplies and servicing. Crucially, the system provides absolute visibility of ongoing print costs across the network, so any opportunities for further savings can quickly be identified.

Savings stack up quickly

The solution made overwhelming financial sense, achieving return on investment in the third year of the five-year contract, and a total saving of up to £45,000 over the life of the deal. Reliability is drastically improved, with 99.93 per cent uptime across the fleet.

An easy decision to make

“The decision to go with a Managed Print Service ended up being an easy one to make. Brother helped us to introduce an effective, holistic system for printing, scanning and copying across our Club sites. The machines are easy to use, consistently reliable, with engineers always available on the rare occasions we have any issues, and the all-inclusive fee gives us real peace of mind. I think our members will continue to enjoy the benefits for a long time to come.” Justin Bricknell, Service Desk Team Leader, The Caravan and Motorhome Club.

Download your copy of the Caravan and Motorhome Club case study.

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The challenge

The Caravan and Motorhome Club had an outdated and inefficient legacy system for booking members’ stays at its site network, which was expensive to operate and difficult to manage.

The solution

A five-year Managed Print Service contract with a single quarterly fee which saw multifunctional devices installed across the network of 162 sites. 

The results

  • Saving of up to £45,000 over five years
  • Three-year return on investment
  • Improved functionality, reliability and efficiency
  • 99.93% uptime
  • Complete visibility and control of print costs for the first time

Find out more about Managed Print Services.

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