Returns Policy

Return a Damaged, Defective or Incorrect Item

This page explains what to do if you've received a damaged, defective or incorrect item from the Brother UK Consumables Shop. This returns policy does not affect your statutory rights.

Our Customer Support Team will guide you through our Returns Policy and provide you with a RMA number.

If the item was damaged in transit

If you take delivery of a Brother UK Consumables Shop package and the contents have been damaged in transit, you can return the item(s) to us within 3 days providing that proof of delivery has been endorsed damaged. Once the proof of delivery has been endorsed damaged, please contact our Customer Support Team. who will issue a RMA number. (Returns Number) Call Customer Support on 01274 651870 or email at and please state your order number, telephone number and your enquiry. If damaged, we will replace like for like free of charge, if an alternative product was required, we will need to process a new order for the goods that are required and to take a new payment.

If the item is defective

You have the right to return a faulty item(s) within a reasonable period 30 days. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If you choose to return the item to us, please notify our Customer Support Team by email at

If we sent you an item you did not order (an "incorrect" item)

As soon as you find out we've sent you an incorrect item notify our Customer Support Team within 3 days by email at and please state your order number, contact telephone number and your enquiry. We will raise a RMA number and book a City Link Collection to pickup up the incorrect item(s) to be returned back to us for a refund. Please note: Incorrect items must be returned unopened and in resalable condition. If you want us to replace the item, you will need to place a new order and take a new payment.

Cooling-off period

By law, customers in the European Union also have the right to withdraw from the purchase of an item within 7 working days of the day after the date the item is delivered. This applies to all of our products.

To cancel your purchase within the 7 working day cooling-off period, please notify our Customer Support by email at . Please state your order number, contact telephone and giving the reason for the return as "I don't require it anymore". Our Customer Support Team will raise a RMA number and you will need to return your order back for a refund to the following address:

Customer Support Dept

OfficeXpress Europe Limited

PO Box 989
Bradford

West Yorkshire
BD4 7YH

Items returned during the cooling-off period must be returned unopened and in resalable condition and must be received within 7 working days of the day after the date that the item was delivered to you.

For your protection, we recommend that you use a recorded-delivery service if we happy to return the items.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. Our Customer Support Team will arrange collection via city link for any endorsed with an authorised RMA number unless otherwise advised.

Please package the relevant item(s) securely with the RMA number given on the outer box. We can accept returns if you deliver them to us by hand providing that you have been given a RMA number and is written on the outer of the packaging.

Note: in the event of OfficeXpress Europe Limited sending you a replacement for a damaged, defective or incorrect item, you must return the original item to OfficeXpress Europe Limited within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.